Delivery and Returns Policy

Delivery:

Our next day delivery service via DPD is available on all orders placed before 1pm Monday - Thursday. Orders placed Friday, Saturday or Sunday (or over a bank holiday) will be arranged for the next working day. As an example if an order is placed by 1pm on a Friday you can expect delivery the following Monday. If an order is placed after 1pm it will be despatched the following Monday for delivery Tuesday. On occasion we have known DPD to upgrade the delivery to a weekend one but this is discretionary.

In the unlikely event a processing delay occurs we will email you and advise if next day delivery is not available.

Tracking details will be sent by email on fulfilment of order usually by 10 pm on the day. On the morning of delivery you will sent a 1 hour delivery window.

Returns:

Thank you for shopping at The Real Coconut UK.

If you are not entirely satisfied with your purchase, we're here to help.

Our tortillas and tortilla chips are perishable, therefore we do not accept returns. We are committed to customer satisfaction and offer refunds and/or replacements on a case by case basis - please contact us via ukorders@therealcoconut.com
Refund/Replacement requirements are: Description of product, lot number, and photos of product and product packaging.